Returns & Refunds
Do I need to pay to return an item that is the wrong size or if I have changed my mind?
If you wish to return an item because of a sizing issue or you simply wish to exchange the product, you will have to cover the costs to send it back to us. Initial replacements will be sent out free of charge.
How do I return something?
It is important that you send items back to us in a resalable condition. This means with the item’s original packaging where possible. Clothing should be returned folded as best you can.
What am I allowed to return?
You can return anything to us within 30 days of shipment. If the item you ordered is incorrect or faulty, return it to us and we will refund the postage. If the item is an unwanted gift, an incorrect size or you simply don’t like it, we will accept it as a return but you will have to cover the postage costs.
How long do I have to return an item?
Assuming that they are in a re-saleable condition, we will accept returns up to 30 days after shipment.
Do I need to pay to return a faulty item?
If you need to return an item that is faulty or because of a mistake on our part, we will refund up to £10 towards your shipping cost. In most instances, this should be enough to cover any postage costs. If your shipping quote is higher than this value, please contact firstname.lastname@example.org and we will organise courier collection. Initial replacements will be sent out free of charge.
What do I do if an item I have received is faulty?
If you have received an item that is damaged or otherwise faulty, do not send the items back to us straight away. Please contact us at email@example.com and include pictures of any defects and clearly detail any faults on the item. We will then forward these pictures to the appropriate supplier to assess whether it is a manufacturer fault. If so, we will then ask you to send the item back to us to replace/refund. Although you will have to cover the postage costs, in this instance they will be refunded a maximum of £10 to the costs.
Tickets purchased via arenacrossuk.com or by a member of the ASL team cannot be refunded or exchanged after purchase (unless the event has been cancelled).
If your purchase was made via a ticketing agent. Please refer back to the agent for their refund policy.
Cancellation, postponement or changes to your event
Occasionally events may be changed, postponed or cancelled. It is your responsibility to check that the event is going ahead as staged. All advertised times are approximate and subject to change.
If, in the reasonable opinion of the Ticket Supplier, the event has been cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier. Changes to the layout of the show; show line ups; line-up of any multi-performer event or any other format change to the event will not be refundable.
If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If your event is cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If an event is postponed or cancelled it is the responsibility of the Ticket Supplier to provide us with requisite funds to provide the refunds listed above to you. Your unused tickets must be received within 14 days of the date of notification of the postponement or cancellation. Refunds will only be processed upon receipt of the original tickets.
Our liability to you:
ASL shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.